Privacy policy

Version 1.0, effective 8 October 2026. This Privacy Policy explains how Share Space Technologies L.L.C. ("ShareSpace", "we", "us"), 3400 Cottage Way, Ste G2 #20956, Sacramento, California 95825, USA, collects, uses, shares and protects personal information when you use the ShareSpace Carpool apps, website and services (the "Services"). It is part of our Terms of Service. The Services are for people aged 18 and over.

1. Information we collect

Information you give us

• Account and profile: first and last name, email address, phone number, date of birth, gender, a short bio, profile photo, optional social media handles (Instagram, LinkedIn, TikTok), work email (if you verify one), country, and sign-in details. If you sign in with Google, Apple or Facebook, we receive the basic profile information that provider shares with us.
• Driver and vehicle information: if you offer rides, your vehicle make, model, colour, registration plate and number of seats, the rides you publish, and your travel preferences. ShareSpace does not currently collect driver's licence numbers, motor vehicle history reports, proof of vaccination or mailing addresses. If that changes, we will update this policy first and ask for your consent where the law requires it.
• Ride and booking information: pickup and drop-off places, times, seats, prices, bookings, cancellations and ride history.
• Messages, ratings and reviews: chat messages with other users, ratings and reviews you give or receive, and reports you send us.
• Support messages you send us.

Information collected automatically

• Location. With your permission, we use your device's precise location to show nearby rides, help set pickup and drop-off points, and show routes and distance. We collect your location only while the app is open, not in the background. You can turn off location in your device settings; some features will not work.
• Device and usage information: device type, operating system, app version, language, push notification token, identifiers, crash and performance information, and how you use the Services and our website pages (web page interactions, including with ads if we show any). We use cookies and similar technologies on our website; see section 8.
• Security information used to prevent abuse, such as app-integrity checks.

Payment information

Card, Apple Pay and Google Pay payments are processed by Stripe. Stripe collects your payment details. We receive limited information, such as the card brand, the last four digits, and the payment status. We do not store your full card number. Drivers who are paid through Stripe (where offered) give Stripe identity and bank details directly. Wallet balances (United States) and transaction history are kept by us.

Information from others

Other users may give us information about you (for example a rating, a review or a report). Our service providers may give us information, such as payment status or identity-check results (we do not use an outside identity-check company: our own team reviews the documents you upload).

2. How we use information

• To provide the Services: create your account, match riders and drivers, show rides, process bookings, payments, fees, refunds and wallet withdrawals, and send notifications.
• To keep people safe and prevent fraud and misuse: verify accounts, check that rides follow the cost-sharing rules and price cap, review reports and enforce our Terms.
• To communicate with you about your account, rides, changes to our terms and policies, and support.
• To improve and develop the Services, and understand how they are used.
• To send marketing, where you have agreed or the law allows. You can opt out at any time.
• To meet legal, tax and accounting duties, and to respond to lawful requests.

Our legal bases, where the law asks for them, are: performing our contract with you, our legitimate interests (safety, fraud prevention, improving the Services), your consent (for example location, marketing, and any health data), and legal obligations.

3. Who we share information with

We do not sell your personal information for money.

• Other users. When you book or offer a ride, the other person sees information needed for the trip, such as your first name, photo, rating, vehicle details (for drivers), pickup and drop-off points, and chat messages. We do not show your phone number or email address as text to other users. People connected to you by a ride (for example the driver of a ride you view or book, or the passengers on your ride) can call you through the app's call button, which uses your phone number, and can send you an email through the app, which does not reveal your address.
• Service providers who work for us under contract: Stripe (payments), Google and Firebase (hosting, authentication, push notifications, storage, app security, analytics, maps), email and messaging providers, and customer support tools.
• Sign-in providers (Google, Apple, Facebook) if you use them to sign in.
• Partner organisations such as employers, business parks or governments you are associated with, only where you use a partner programme or verify a work email, and only as described in that programme.
• Legal and safety. The authorities, courts or others where the law requires, or to protect people, our rights or the Services, including after a report of a safety incident.
• Business transfers. A buyer or successor if ShareSpace is involved in a merger, sale or financing.

4. How long we keep information

We keep information only as long as we need it for the purposes above. As a guide: account and profile information while your account is open, and up to 30 days after you delete it; ride, booking and payment records for 7 years for tax, accounting and dispute purposes; chat messages for up to 12 months after a ride; safety reports and related records for 5 years or longer if a legal claim is open; and records of the version of the Terms you accepted for as long as they might be needed to show agreement. We then delete or anonymise information, except where the law requires us to keep it.

5. Your choices and rights

You can update your profile in the app, change device permissions (location, notifications), opt out of marketing, and delete your account in the app or by emailing support@sharespacecarpool.com. Depending on where you live, you may have the rights below. We will not treat you worse for using them. We may need to verify your identity before we act, and the law may allow us to keep some information.

• Access a copy of your information.
• Correction of inaccurate or incomplete information.
• Deletion of your information.
• Portability of your information in a common format.
• Objection or restriction of certain uses, and withdrawal of consent.
• To complain to a data protection authority.

6. California residents (CCPA and CPRA)

ShareSpace may be below the California Consumer Privacy Act thresholds; we follow these rules as good practice. If you are a California resident, you have the right to know what personal information we collect, use, disclose and share; to delete it; to correct it; to opt out of the sale or sharing of personal information; to limit the use of sensitive personal information; and not to be discriminated against for exercising these rights. In the last 12 months we collected these categories: identifiers (name, email, phone, device identifiers); customer records; commercial information (rides, bookings, payments); internet and app activity; geolocation (precise location while you use the app); audio, electronic or visual information (profile photo); and inferences used to run the Services. Some of this is "sensitive personal information" under California law (precise geolocation, account log-in, and [driver's licence number and health data, if collected]). We use sensitive information only to provide the Services and for the other purposes allowed by law. We disclose personal information to the service providers and other recipients in section 3 for business purposes. We do not sell personal information for money. Some analytics or advertising tools on our website may count as "sharing" for cross-context behavioural advertising under California law; if so, you can opt out through the cookie settings or by emailing us. To make a request, email support@sharespacecarpool.com with "California privacy request" in the subject line. You may use an authorised agent. We respond within 45 days. We honour opt-out preference signals such as Global Privacy Control where required. California's "Shine the Light" law also lets you ask which personal information we share with third parties for their direct marketing; we do not share it for that purpose.

7. Canada (PIPEDA and provincial laws)

If you are in Canada, we handle your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial laws that apply. We collect it for the purposes in section 2 with your consent (which you may withdraw, subject to legal and contractual limits), limit collection and use to what we need, keep it safe, and are accountable for it. You have the right to access and correct your information. Your information is processed and stored in the United States and by service providers in other countries, so it may be accessible to courts and authorities there under their laws. We report breaches that create a real risk of significant harm to you and to the Privacy Commissioner of Canada, as the law requires. We do not offer the Services in Quebec. To ask a question or make a request, email support@sharespacecarpool.com with "Canada privacy" in the subject line. Our privacy contact is the ShareSpace support team. If we do not resolve a concern, you may complain to the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner. We send marketing messages only with consent under Canada's anti-spam law, and you can unsubscribe at any time.

8. India (Digital Personal Data Protection Act, 2023)

India's Digital Personal Data Protection Act, 2023 and its Rules, 2025 are being phased in; we follow them from our India launch. If you are in India, we are the "Data Fiduciary" for your personal data. We process it with your consent, which is free, specific, informed and given by a clear action, for the purposes in section 2, and for legitimate uses allowed by the Act. You may withdraw consent at any time in the app settings or by emailing us, as easily as you gave it; withdrawal does not affect what we did before. You have the right to access a summary of your data, to correct and complete it, to erase it, to grievance redressal, and to nominate another person to exercise your rights if you die or cannot. We use reasonable security safeguards, tell you and the Data Protection Board of India about a personal data breach as the law requires, and delete personal data when its purpose is served unless the law requires us to keep it. The Services are for adults only, so we do not knowingly process children's data. Your data may be processed outside India, including in the United States. Grievance Officer: the ShareSpace support team, email support@sharespacecarpool.com, or write to Share Space Technologies L.L.C., 3400 Cottage Way, Ste G2 #20956, Sacramento, California 95825, USA. We acknowledge a grievance within 48 hours and aim to resolve it within 30 days and in any case within 90 days. If you are not satisfied, you may complain to the Data Protection Board of India.

8A. United Kingdom, Ireland and New Zealand

If you are in the United Kingdom or Ireland, data protection law (the UK GDPR, or the GDPR in Ireland) gives you rights over your personal information: to access it, correct it, delete it, restrict or object to how we use it, and to receive a copy of it. If you are in New Zealand, the Privacy Act 2020 lets you ask to see and correct your personal information. To make a request, email support@sharespacecarpool.com. If we do not resolve a concern, you may complain to the Information Commissioner's Office (United Kingdom), the Data Protection Commission (Ireland) or the Office of the Privacy Commissioner (New Zealand). Your data may be processed outside your country, including in the United States.

9. International transfers

ShareSpace is based in the United States and our service providers operate in the United States and other countries. If you use the Services from another country, your information will be transferred to, and processed in, countries that may have different data protection laws from yours. Where required, we use safeguards such as contracts with our providers, and we rely on your consent or the other legal grounds that your local law allows.

10. Cookies and similar technologies

Our website uses cookies and similar technologies for essential functions and analytics (for example Google Analytics). You can control cookies in your browser settings. The apps use device identifiers and SDKs for sign-in, notifications, payments and crash reporting. We do not use or respond to "Do Not Track" browser signals except as described for opt-out preference signals in section 6.

11. Security

We use technical and organisational safeguards, such as encryption in transit, access controls and app-integrity checks. No system is completely secure, so we cannot guarantee absolute security. Please use a strong password and tell us at once if you think your account was accessed without your permission.

12. Children

The Services are for people aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you think a child has given us information, email us and we will delete it.

13. Ratings, chat and safety reports

Ratings, reviews and chat messages are shown to the other people involved in a ride and may be reviewed by us to investigate reports, to enforce our rules and to keep people safe. We may keep a safety report and related messages after the people involved delete their accounts, where needed to protect others or to meet legal duties.

14. Changes to this policy

We may update this policy. If the change is material we will tell you in the app or by email before it takes effect, and where the law requires we will ask for your consent again. The version number and effective date at the top show the current version. We keep earlier versions on request.

15. Contact us

• Email: support@sharespacecarpool.com
• Website: sharespacecarpool.com/contact
• Post: Share Space Technologies L.L.C., 3400 Cottage Way, Ste G2 #20956, Sacramento, California 95825, USA
• India Grievance Officer: the ShareSpace support team, email support@sharespacecarpool.com, Share Space Technologies L.L.C., 3400 Cottage Way, Ste G2 #20956, Sacramento, California 95825, USA